Puppy Shipping &
Delivery Policy
We provide clear and reliable puppy shipping and delivery options to help your new companion arrive safely and comfortably.
15k+
HAPPY FAMILIES
100%
SAFE DELIVERY
15
DAYS RETURN POLICY
SHIPPING POLICY
Puppy Shipping & Delivery Process
Learn how our puppy shipping process works, including delivery options, safe transportation, and what to expect as your puppy travels to their new home.
Important: All puppies are shipped with full health documentation, vaccination records, and a travel comfort kit. We process all orders within 1–3 business days and you'll receive a tracking number by email the moment your puppy is on the way.
Standard Puppy Delivery
Our most popular option. Your puppy travels safely in a climate-controlled, pet-approved carrier via our certified ground or air partners.
Express Puppy Shipping
Need your puppy sooner? Our express air delivery gets your new companion to you in the fastest, safest way possible.
International Puppy Shipping
We ship worldwide! Our team handles all international paperwork, customs documentation, and health certificates for a seamless experience.
Local Puppy Pickup – Texas
Based in Texas? You're welcome to schedule a visit and pick up your puppy in person at our facility. Contact us to arrange a time.
How Your Puppy Is Safely Delivered
From the moment you choose your puppy to the moment they’re in your arms — here’s what happens.
Choose Your Puppy
Browse our available puppies and select your perfect match. Reserve with a deposit.
Health Screening
Your puppy gets a full vet check, vaccinations, and travel health certificate.
Safe Preparation
We prepare a comfort travel kit — food, blanket, and calming essentials for the journey.
In Transit
Your puppy travels with a certified pet carrier. You receive live tracking updates.
Safe Arrival
Your puppy arrives healthy and happy. We follow up to confirm everything went perfectly.
OUR POLICIES
Returns, Health & After-Care Policies
We stand behind every puppy we place. Your satisfaction — and your puppy’s
wellbeing — is our top priority.
Puppy Return Policy
We want every Kindest Paws experience to be a joyful one. If for any reason you are unable to keep your puppy, please contact us within 30 days of delivery — we will work with you to find the best solution. Please note: Due to the nature of live animals, returns are handled on a case-by-case basis. We never place a returned puppy in harm's way — every dog that comes back to us is cared for and re-homed
- Contact us within 30 days of delivery
- Full health documentation must be returned
- Puppy must be in good health and well cared-for
- We cover return transport costs in verified cases
Product Returns
For physical items (care kits, accessories, merchandise) purchased through our store, we offer a straightforward 30-day return window. Items must be unused and in original packaging. To start a return, email us at returns@kindestpaws.com with your order number.
- 30-day return window from delivery date
- Unused items in original packaging only
- Refunds processed within 5–7 business days
- Return shipping paid by customer (unless item is defective)
Health Guarantee
Every puppy from Kindest Paws comes with a written health guarantee. If a puppy develops a hereditary or genetic condition within the guarantee period, we will work with you to cover veterinary costs or arrange a replacement.
- Full vet examination before delivery
- Full vet examination before delivery
- Written health guarantee included
- Ongoing vet support access
After-Care Support
Our care doesn't end on delivery day. We're here for you and your puppy long after they arrive home — for questions on nutrition, training, behavior, or health.
- Lifetime breeder access
- 24/7 emergency guidance line
- Monthly check-in reminders
- Referrals to trusted local vets
PAYMENT METHODS
Secure & Flexible Payment
We accept a wide range of payment methods to make your puppy adoption
experience as smooth as possible — wherever you are in the world
Credit & Debit Cards
Visa, Mastercard, American Express — all major cards accepted
PayPal
Fast, secure checkout with buyer protection included
Bank Transfer
Available for large orders — contact us for wire details
FAQ
Common Questions
Everything you need to know about our shipping and return policies.
How is my puppy kept safe during transport?
Every puppy travels in an IATA-approved, climate-controlled carrier with food, water, and comfort items. Our transport partners are certified for live animal shipping. You receive real-time tracking updates throughout the journey.
Do you ship internationally?
Yes! We ship puppies and products worldwide. Our team handles all international documentation including health certificates, import/export permits, and customs clearance. Contact us for a custom quote for your country.
What if my puppy arrives sick or injured?
This is extremely rare due to our thorough pre-travel health checks, but if it occurs, contact us immediately. Our health guarantee covers vet costs for conditions present at the time of delivery. We will work with you to make it right.
How long does delivery take?
US domestic delivery takes 3–5 business days (standard) or 1–2 days (express). International shipping varies by region — typically 7–14 business days. See our delivery table above for full details by region.
Can I return a product if I change my mind?
Yes — for physical products (care kits, accessories, merchandise), you have 30 days from delivery to initiate a return. Items must be unused and in original packaging. Email returns@kindestpaws.com to get started.
What payment methods do you accept?
We accept a wide range of payment methods to make your experience as easy as possible. For fast digital payments, we accept Zelle, Venmo, Cash App, Apple Pay, and Google Pay. We also accept PayPal for secure worldwide transactions, as well as all major credit and debit cards including Visa, Mastercard, and American Express. . All payments are processed securely — we never store your card or account details. If you have questions about payment, contact us at hello@kindestpaws.com.
Ready to Welcome Your New Best Friend?
Explore our available puppies and discover safe, reliable puppy shipping and delivery options designed to make bringing your new companion home simple and stress-free.