Puppy Shipping Policy

Puppy Delivery You Can Count On

Safe, stress-free delivery for your new family member – worldwide.
Transparent policies, no surprises.

15k+

HAPPY FAMILIES

100%

SAFE DELIVERY

5+

YEARS OF EXCELLENCE

15

DAYS RETURN POLICY

SHIPPING POLICY

Puppy Shipping Policy & Delivery Process

At KindestPaws every puppy delivery is handled with utmost care. We

partner with trusted, pet-safe carriers to ensure your puppy arrives healthy,

happy and right on time.

Important: All puppies are shipped with full health documentation, vaccination records, and a travel comfort kit. We process all orders within 1–3 business days and you'll receive a tracking number by email the moment your puppy is on the way.

Standard Delivery

Our most popular option. Your puppy travels safely in a climate-controlled, pet-approved carrier via our certified ground or air partners.

Express Air Delivery

Need your puppy sooner? Our express air delivery gets your new companion to you in the fastest, safest way possible.

International Shipping

We ship worldwide! Our team handles all international paperwork, customs documentation, and health certificates for a seamless experience.

Local Pickup (Texas)

Based in Texas? You're welcome to schedule a visit and pick up your puppy in person at our facility. Contact us to arrange a time.

How Your Puppy Gets To You

From the moment you choose your puppy to the moment they’re in your arms — here’s what happens.

Choose Your Puppy

Browse our available puppies and select your perfect match. Reserve with a deposit.

Health Screening

Your puppy gets a full vet check, vaccinations, and travel health certificate.

Safe Packaging

We prepare a comfort travel kit — food, blanket, and calming essentials for the journey.

In Transit

Your puppy travels with a certified pet carrier. You receive live tracking updates.

Safe Arrival

Your puppy arrives healthy and happy. We follow up to confirm everything went perfectly.

OUR POLICIES

Returns & Satisfaction Guarantee

We stand behind every puppy we place. Your satisfaction — and your puppy’s

wellbeing — is our top priority.

Return Policy

We want every Kindest Paws experience to be a joyful one. If for any reason you are unable to keep your puppy, please contact us within 30 days of delivery — we will work with you to find the best solution. Please note: Due to the nature of live animals, returns are handled on a case-by-case basis. We never place a returned puppy in harm's way — every dog that comes back to us is cared for and re-homed

Product Returns

For physical items (care kits, accessories, merchandise) purchased through our store, we offer a straightforward 30-day return window. Items must be unused and in original packaging. To start a return, email us at returns@kindestpaws.com with your order number.

Health Guarantee

Every puppy from Kindest Paws comes with a written health guarantee. If a puppy develops a hereditary or genetic condition within the guarantee period, we will work with you to cover veterinary costs or arrange a replacement.

After-Care Support

Our care doesn't end on delivery day. We're here for you and your puppy long after they arrive home — for questions on nutrition, training, behavior, or health.

PAYMENT METHODS

Secure & Flexible Payment

We accept a wide range of payment methods to make your puppy adoption

experience as smooth as possible — wherever you are in the world

Credit & Debit Cards

Visa, Mastercard, American Express — all major cards accepted

PayPal

Fast, secure checkout with buyer protection included

Bank Transfer

Available for large orders — contact us for wire details

FAQ

Common Questions

Everything you need to know about our shipping and return policies.

How is my puppy kept safe during transport?

Every puppy travels in an IATA-approved, climate-controlled carrier with food, water, and comfort items. Our transport partners are certified for live animal shipping. You receive real-time tracking updates throughout the journey.

Do you ship internationally?

Yes! We ship puppies and products worldwide. Our team handles all international documentation including health certificates, import/export permits, and customs clearance. Contact us for a custom quote for your country.

What if my puppy arrives sick or injured?

This is extremely rare due to our thorough pre-travel health checks, but if it occurs, contact us immediately. Our health guarantee covers vet costs for conditions present at the time of delivery. We will work with you to make it right.

How long does delivery take?

US domestic delivery takes 3–5 business days (standard) or 1–2 days (express). International shipping varies by region — typically 7–14 business days. See our delivery table above for full details by region.

Can I return a product if I change my mind?

Yes — for physical products (care kits, accessories, merchandise), you have 30 days from delivery to initiate a return. Items must be unused and in original packaging. Email returns@kindestpaws.com to get started.

What payment methods do you accept?

We accept a wide range of payment methods to make your experience as easy as possible. For fast digital payments, we accept Zelle, Venmo, Cash App, Apple Pay, and Google Pay. We also accept PayPal for secure worldwide transactions, as well as all major credit and debit cards including Visa, Mastercard, and American Express. . All payments are processed securely — we never store your card or account details. If you have questions about payment, contact us at hello@kindestpaws.com.

Ready to Welcome Your New Best Friend?

Browse our available puppies or get in touch with our team to start

your adoption journey today.